Reception & Resource Area Specialist

//Reception & Resource Area Specialist
Reception & Resource Area Specialist 2018-06-24T20:50:07+00:00

Position Title

Reception & Resource Area Specialist

Primary Objective of Position

Greet and direct Minnesota WorkForce Center – St. Cloud visitors, answer multi-line telephone, provide clerical support to the agency and to the WorkForce Center partners. Provide universal services for job seeker customers in the resource area. This position represents the agency to the public.


  • Reception responsibilities include, but not limited to:
    • Greet WorkForce Center visitors in a friendly professional manner
    • Help direct clients to designated areas
    • Maintain confidentiality of customers and visitors to the WorkForce Center
    • Answer multi-line telephone
    • Open and process daily mail
    • Label, record, copy, and duplicate information following original content and format
    • Assist with faxing and making copies for clients
    • Miscellaneous projects as assigned (mailings, stocking paper, collating, etc.)
    • Provide Resource Area coverage as necessary
    • Schedule conference room
  • Assist the resource area customers with various needs including, but not limited to:
    • Using basic computer skills
    • Logging into computer
    • Offering advice on resume building and cover letters
    • Using and other employment websites to search for and apply for jobs
    • Researching local employers that are hiring
    • Setting up email accounts
    • Completing online job applications
    • Scanning or faxing documents
    • Promoting job search workshops and other services available at the WorkForce Center
    • Recommending other community resources and services
    • Set up for agency meetings, including board meetings and program committees; return room to original state after meetings
    • Other duties as assigned

Desired Skills

  • Administrative Support
  • Reading Comprehension
  • Customer Service
  • Microsoft Office Suite


Training for this position will be provided. In addition, Career Planners will be available for questions and assistance.

Age Requirement: 16+
Dress Code: Business casual

Email, mail or fax application to:
Angie Dahle, Business Development Specialist
Career Solutions
1542 Northway Drive, St. Cloud, MN 56303
Phone: 320.308.5334 I Fax: 320.308.1717

Upon request, the information in this document can be made available in alternative formats for people with disabilities by contacting